Arthritis Support Group

Join us at the North Hampshire Arthritis Support Group

We are currently meeting online at 2pm on the first Thursday of each month using the Microsoft Teams App. We have a speaker or activity and give the opportunity for questions and discussion as a self-help group. 

We hope to return to meeting in person at some point during 2021.
For more information about the group, please contact: 

northhantsarthritiscare@googlemail.com 

For information on arthritis conditions, research, exercises etc.
visit
www.versusarthritis.org

 

Patient Feedback

We are always grateful to receive feedback from our patients!

October 2020

“In a world where everybody seems to be angry and shouting about their rights, can I commend Lisa and George for going above and beyond the call of duty when I attended my INR appointment.  In highly inclement conditions those two girls, all PPEd up and wearing extra waterproof clothing, took my blood test in such a cheerful and happy manner.  They were such a splendid example of care and commitment.
As too is Helen – another star.  Twice recently I have phoned the surgery to make enquiries and on each occasion spoken with Helen.  She gave me time and dealt with my questions in a kindly manner, didn’t rush me and followed through with my enquiries.  She is such an asset to you as  a frontline person and represents the practice in an excellent way.
I am so grateful to these three ladies for their kindness, efficiency and care.

I am aware of course that there are other members of staff and everyone is part of a team and I have experienced that team work on many occasions but somehow I needed to recognise the recent care I have received.”

Hidden Disabilites – The Sunflower Scheme

A hidden disability is a disability that may not be immediately obvious.

Hidden disabilities don’t have physical signs and include learning difficulties, mental health as well as mobility, speech, visual or hearing impairments. They can also include asthma, COPD, and other lung conditions as well as chronic illnesses such as renal failure, diabetes, and sleep disorders when those diseases significantly impact day-to-day life.

Living with these conditions can make daily life more demanding for many people. They affect each person in different ways and can be painful, exhausting, and isolating. Without visible evidence of the hidden disability, it is frequently difficult for others to acknowledge the challenges faced and as a consequence, sympathy and understanding can often be in short supply.

The Hidden Disabilities Sunflower does not entitle you to anything other than that you have a hidden disability and that you may need some assistance, help, or a little more time. It is NOT a pass to be fast-tracked nor for any other benefit.

Sunflower Scheme – Face Coverings

Patient Access – Important Security Update

Patients are being contacted via email regarding an important new security measure that will soon be implemented in Patient Access across both web and mobile apps. Please carefully read the information below which explains what this measure is and why we are introducing it:

Memorable word

We are dedicated to safeguarding information relating to your health and the existing measures in Patient Access already offer a very high level of data protection and security. We are introducing an additional authentication step when signing in to Patient Access to further protect your data. You will be asked to set a ‘memorable word’ that you will need to enter three characters from when signing in to Patient Access, as well as your usual password. You will also be able to set a ‘memorable word reminder’ to help prompt you if at any point you forget it.

Data security is our priority and the introduction of this new measure is important in providing further protection to your data.

Please note that the memorable word requirement is not live now but will be rolled out over the coming months, so don’t worry if you haven’t yet been asked to set it.

If you have any technical queries or questions regarding the content of this email please contact our Support team via the Patient Access website. They’re here to help you on all things Patient Access, so contact us rather than your GP practice as this is a very busy time for them.

Kind regards,

The team at Patient Access

Farnborough Centre for Health Update September 2020

Voyager Family Health is excited to announce we will be moving to our brand new, custom-designed General Practice Surgery premises on Monday 19th October 2020. With increased space and facilities plus a large free car park, we are confident that our move will enable us to provide an even better service to our patients. Our Practice area will not change and we will continue to look after patients for the whole of Farnborough as well as Fleet as previously. No patients will need to change practices.

Voyager Family Health will be the only GP Practice in the new Farnborough Centre for Health building on Apollo Rise, very close to our current Southwood site. We will have an increased number of large, modern consulting and treatment rooms for our doctors, nurses, paramedics and advanced physiotherapists. We will be on two floors with a lift. Also in the Centre for Health will be the Integrated Care Team (e.g. district nurses), counselling services, patient education rooms and midwife services for all Farnborough patients.

We will close our existing Milestone and Southwood surgeries on Friday 16th October. To facilitate the move. We will be running an emergency only service as a precaution on Friday 16th and Monday 19th October.

Our new address will be Voyager Family Health, Farnborough Centre for Health, Apollo Rise, Southwood Business Park, Farnborough, Hampshire GU14 0NP. Our telephone number remains the same 01252 545078. The website and email address will not change.

Our new address will be:

Voyager Family Health
Farnborough Centre for Health
Apollo Rise
Farnborough
GU14 0NP

We appreciate your patience as we negotiate the move and we hope you share our excitement about our new surgery building. We look forward to welcoming you.

Best wishes

Everyone at Voyager Family Health

Download this as a PDF

ARENA Magazine Autumn 2020

Link to CCG information

Transport Options

The transport options available to patients wishing to make the journey between the Farnborough Road and Summit Avenue sites include:

  • The Stagecoach number 9 bus
  • Dial-a-Ride (01252 518090)
  • Farnborough Neighbour Care (01252 371199)