Recycle your Inhaler

Did you know inhalers can be recycled?

Not disposing of inhalers correctly can be harmful to our environment.

A national recycling and recovery scheme is available for all types of respiratory inhalers.

You can hand in your empty, out of date or unused inhaler to a participating pharmacy for recycling. Visit the Complete the Cycle website for more information, including a pharmacy finder to locate participating pharmacies.

https://uk.gsk.com/en-gb/responsibility/our-planet/complete-the-cycle

Farnborough Centre for Health August Update

On the 22nd March 2019, Rushmoor Borough Council completed the purchase on the Voyager Building in Apollo Rise in Southwood.

In June 2019, residents were given the chance to visit the future Centre for Health.
Click here to see a virtual walk through of the building and further information on the progress.

 

Dial a Ride – Rushmoor Voluntary Services

We are very pleased to promote the Dial a Ride service from Rushmoor Volunatary Service, that serves anywhere within the borough of Rushmoor with Journeys to: The Meadows and Farnborough Town Centre

Dial a Ride can assist you in attending your routine appointment at our Main (Milestone) and Branch (Southwood) surgery.

This service is available for people who have mobility or sensory impairments which means that you cannot use or have difficulty or discomfort in using the bus services.
You do not have to be registered disabled or a wheelchair user e.g. you might have difficulty climbing steps on to the buses or are unable to walk to the bus stop.

To be able to use this service, you will first need to register, after which you can phone to book a slot on a first come first serve basis. (minimum of 1 day notice required – maximum 6 days notice)

To see the Dial a Ride leaflet which includes contact number, operating times &  fares click here
To register for the service, click here

**Please note that Dial a Ride cannot take you to hospital appointments or day care centres

Voyager Family Health New Model of Care

Patient Information

 

We want to improve your experience as a patient with Voyager Family Health and so we will soon be changing the way we provide appointments.

We have been running a pilot of this new service at our Main Surgery (Milestone) since November 2018 where we have made it much easier to make an appointment for those with urgent problems that need to be seen that day and have had excellent feedback from patients.

We now want to make this service available to all Voyager Family Health patients, the service will start on May 13th 2019.

We are setting up a new Urgent Care service at our Branch Surgery (Southwood) and most patients needing an urgent/on the day appointment will be seen there.

You will book your appointment through your normal practice reception team and you will be seen on that day by one of our GP’s or another member of our urgent care team – nurse practitioner/prescriber, paramedic practitioner or first contact physiotherapist.

Why are we doing this?

At Voyager Family Health we want to make sure you are provided with the most appropriate treatment, in the best place, in a timely manner.

We have a responsibility to improve the quality of care provided to patients and to use NHS resources appropriately. One of our reasons for the recent practice merger was the opportunity it gave us to employ health care professionals with a range of skills and improve both routine and urgent care.

What will change?

Urgent/same day appointments:

  1. If you need a same-day appointment, phone your practice as normal.
  2. The receptionist will ask for some information so we can provide the right care for you.
  3. If a same-day appointment is needed, you will be booked into an appointment at our Branch Surgery (Southwood) or be booked a phone call for you to speak with a relevant health care professional.


Routine Appointments:

All our patients will now have access to routine pre-bookable appointments and most of these appointments will be at our Main Surgery (Milestone):

  1. If you need a routine appointment, phone your practice as normal.
  2. The receptionist will ask for some information so we can provide the right care for you.
  3. You will be given two choices, the first available appointment with an appropriate clinician or the next available appointment with the clinician of your choice. You will still be able to choose to see the doctor or nurse who you have seen before.

 

What about confidentiality?

We understand you may not feel comfortable telling the person at the other end of the phone about your health. Whilst you do not have to share any information you aren’t comfortable with, all staff who work in the practices treat your personal information sensitively and in confidence. The GPs at the practice have asked all staff to help them provide the best service possible and by sharing this information with the practice team, you can be seen by the right person more quickly.

What about contacting my GP for other things?

What about contacting my GP for other things?

For any routine request, such as test results or prescriptions, please contact

your GP surgery in the normal way.

Can I consult with my GP online?

Yes, go to the Voyager Family Health website https://voyagerfamilyhealth.co.uk/

On the first page you will find econsult. eConsult is a platform that allows patients to consult with their own NHS GP simply by completing a quick online form. It helps GPs to deliver better access to registered NHS patients by providing a round-the-clock portal where patients can enter their symptoms and receive instant self-help advice, together with signposting to NHS 111, pharmacies and other healthcare services.

Who do I contact with questions or feedback?

We understand that we have made some big changes recently and your views are very important to us.

If you have any concerns or comments relating to this service, or would like to provide some

feedback, please contact our practice managers – (contact details).

How do I get to my appointment?

See Maps of both of our locations: https://voyagerfamilyhealth.co.uk/contact-us/

For parking at our Main Surgery (Milestone) – Kingsmead Multi-Storey Car Park Kingsmead Farnborough Hampshire GU14 7SJ

For parking at our Branch Surgery (Southwood) there is ample parking nearby GU14 0NA

Prescribing of over the counter medicines is changing

Your GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns.

Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.

The team of health professional at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need.

Please help the NHS to use resources sensibly.
For more information please click here