News & Announcements

Farnborough Centre for Health Update September 2020

Voyager Family Health is excited to announce we will be moving to our brand new, custom-designed General Practice Surgery premises on Monday 19th October 2020. With increased space and facilities plus a large free car park, we are confident that our move will enable us to provide an even better service to our patients. Our Practice area will not change and we will continue to look after patients for the whole of Farnborough as well as Fleet as previously. No patients will need to change practices.

Voyager Family Health will be the only GP Practice in the new Farnborough Centre for Health building on Apollo Rise, very close to our current Southwood site. We will have an increased number of large, modern consulting and treatment rooms for our doctors, nurses, paramedics and advanced physiotherapists. We will be on two floors with a lift. Also in the Centre for Health will be the Integrated Care Team (e.g. district nurses), counselling services, patient education rooms and midwife services for all Farnborough patients.

We will close our existing Milestone and Southwood surgeries on Friday 16th October. To facilitate the move. We will be running an emergency only service as a precaution on Friday 16th and Monday 19th October.

Our new address will be Voyager Family Health, Farnborough Centre for Health, Apollo Rise, Southwood Business Park, Farnborough, Hampshire GU14 0NP. Our telephone number remains the same 01252 545078. The website and email address will not change.

Our new address will be:

Voyager Family Health
Farnborough Centre for Health
Apollo Rise
GU14 0NP

We appreciate your patience as we negotiate the move and we hope you share our excitement about our new surgery building. We look forward to welcoming you.

Best wishes

Everyone at Voyager Family Health

Download this as a PDF

ARENA Magazine Autumn 2020

Link to CCG information

Transport Options

The transport options available to patients wishing to make the journey between the Farnborough Road and Summit Avenue sites include:

  • The Stagecoach number 9 bus
  • Dial-a-Ride (01252 518090)
  • Farnborough Neighbour Care (01252 371199)

How we have adapted our services for patients

With COVID 19 still at the forefront of our minds, the NHS has had to drastically change the way we offer our services to minimise the spread of infection to our staff and patients.

The majority of our consultations are now done via the telephone or video consultations and minimal face to face appointments.

In addition to providing clinics outside in our car park, we have had to adapt how we invite patients in for their annual reviews.

You will now receive notification via your MJOG app, SMS, Email , automated telephone message or postal letter asking you to fill out a pre-review questionnaire online/via our website.

Once we have received any test results associated with your review and your pre-questionnaire, a clinician will review and where appropriate, a telephone consultation will be booked to further discuss your results/answers to the pre-questionnaire.

By completing your questionnaire online prior to an annual review telephone consultation, allows us to provide a more tailored approach to your care during consultations.



Are your contact details up to date?

The NHS is working on new ways of helping us keep in touch with our patients.

We now have the ability to send automated telephone messages to your home telephone number. This is an additional service we offer on top of the MJOG Smart application, SMS and Email notifications.

If you do receive an automated telephone message, you may be asked to enter your date of birth as a pin.

To ensure that our records are up to date, We kindly ask you to update your contact information
If you do not want to receive automated messages via your home telephone, please let us know

How to contact your Midwife

Frimley Park Midwives now have an email address for patients to contact them on.
Please use the email for
appointments/Mat B1 certificates and general queries that are not urgent.

For urgent queries please  use the contact numbers in the front of your blue book.

New Pregnancy

If you have just found out you are pregnant, you will need to register your pregnancy on the Frimley Park Hospital website using the link below:

New Pregnancy notification form

Face Covering Advice

From the 24th July, face coverings will now be mandatory not only on public transport, but in shops supermarkets and when visiting a hospital/GP.

To help limit the spread of the virus, if you are aged 12 and over, you must wear a face covering. This doesn’t have to be a face mask, but a cloth covering which covers your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head. You can find additional information by visiting: covering/how-to-wear-and-make-a-cloth-face-covering

The UK Government has advised that those who have respiratory conditions do not need to wear a face covering although if you are comfortable with wearing one, it is recommended you do
Asthma UK Advice

Download Face Covering Exemption badge for breathing problems

Download non-specific Face Covering exemption badge 

Download non-specific Face Covering exemption for mobile phone

British lung Foundation advice

Mencap have also produced a document which explains when a face covering does not have to be worn if you have a disability
Wearing a face covering in England


Patient Access Password Security

The security of personal data is of utmost importance to us. We realise how sensitive any information relating to our users’ health is, and we are dedicated to ensuring its safety and privacy. With this in mind, we are implementing two new security measures within Patient Access which should take effect by the end of July.

Security PIN code

In line with data security best practice, we are introducing an additional authentication step for use when signing in to Patient Access. Users will be asked to set a five-digit security PIN code that they will need to enter when signing in to the app, as well as their password.

You can read more about Patient Access security PIN codes.


Mobile phone number

We will be asking all Patient Access users to provide us with a mobile phone number if they have not done so already. This is so that we can further authenticate them if they need to reset their password. Users do not have to provide us with their mobile phone number – it is an optional security measure – but we highly recommend that they do so to help further protect their data.

We will be emailing all Patient Access users over the next 3 weeks to inform them of these updates and asking them to contact the Patient Access Support team. To do this, visit our Patient Access support site where you can contact us directly.


The team at Patient