Due to an increasing number of requests for repeat prescriptions to be issued urgently, we have had to review how we handle these requests in order to provide safe and consistent service to all our patients.
Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctor and administration staff time.
A request is only deemed urgent if you have less than 2 days medication left.
A request must be submitted in writing on our Urgent Prescription Request form and you must nominate a pharmacy to receive your prescription electronically. Forms are available below or at the front desk at the main surgery (Milestone – not Southwood).
You must provide a reason for your urgent request. These forms can be emailed to: nehfccg.VoyagerFH.email@example.com, and must have ‘Urgent prescription request’ entered into the subject field.
We will not be processing any requests as urgent without the accompanying form.
Requests not considered as urgent
- More than 2 days of medication left
- Medication that can be purchased over the counter (OTC) temporarily e.g. Gaviscon, certain eye drops, Paracetamol, Ibuprofen, Senna, Laxido, Omeprazole, Ranitidine, certain creams, anti-histamines (Fexofenadine cannot be purchased OTC)
- Medication queries, such as strength, dosage or quantity. Please state this on a normal request clearly or alternatively book a telephone call with our Pharmacy team
If your medication has been lost and it is a controlled drug, you will need to contact the police to gain a crime reference and note the crime reference on your request
New medication prescribed by the hospital
If you have recently bene given medication from hospital and will run out soon – Please book in for a telephone consultation with our Pharmacy Team who can assist you. Where possible, please provide our Reception team with a copy of the letter you were given by the hospital detailing the medication.
If you have seen a hospital clinician who has requested a medication to be prescribed by your GP this will be actioned through the normal prescription process; the majority of these requests are non-urgent. If you feel these are urgent please contact the hospital clinician who can provide the medication initially.
When will my prescription be ready?
All urgent repeat prescriptions will be available for collection from your nominated pharmacy after 5pm.
It is your responsibility to ensure you request any medication 10 days before you run out: prescriptions take 5 working days to process.