Urgent Prescription Policy

Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctor and administration staff time.

All Urgent requests will only be sent electronically via EPS to the pharmacy of your choice which must be specified on the Urgent Request Form

A request is only deemed urgent if  you have less than 2 days medication left.
A request must be submitted in writing on our Urgent Prescription Request form and you must nominate a pharmacy to receive your prescription electronically.

You must provide a reason for your urgent request. These forms can be emailed to: nehfccg.VoyagerFH.scripts@nhs.net, and must have  ‘Urgent prescription request’ entered into the subject field.
We will not be processing any requests as urgent without the accompanying form.

Requests not considered as urgent

  • More than 2 days of medication left
  • Medication that can be purchased over the counter (OTC) temporarily e.g. Gaviscon, certain eye drops, Paracetamol, Ibuprofen, Senna, Laxido, Omeprazole, Ranitidine, certain creams, anti-histamines (Fexofenadine cannot be purchased OTC)
  • Medication queries, such as strength, dosage or quantity. Please state this on a normal request clearly or alternatively book a telephone call with our Pharmacy team

If your medication has been lost and it is a controlled drug, you will need to contact the police to gain a crime reference and note the crime reference on your request

New medication prescribed by the hospital

If you have recently been given medication from hospital and will run out soon – Please book in for a telephone consultation with our Pharmacy Team who can assist you. Where possible, please provide our Reception team with a copy of the letter you were given by the hospital detailing the medication.

Lost/Stolen medication

If you have seen a hospital clinician who has requested a medication to be prescribed by your GP this will be actioned through the normal prescription process; the majority of these requests are non-urgent. If you feel these are urgent please contact the hospital clinician who can provide the medication initially.

When will my prescription be ready?

All urgent repeat prescriptions will be available for collection from your nominated pharmacy after 5pm.

It is your responsibility to ensure you request any medication 10 days before you run out: prescriptions take 5 working days to process.