Urgent Prescription Policy

Due to an increasing number of requests for repeat prescriptions to be issued urgently, we have had to review how we handle these requests in order to provide safe and consistent service to all our patients.

Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctor and administration staff time.

Urgent prescription requests must be submitted in writing and forms are available below or at the front desk at the main surgery (Milestone – not Southwood). You must provide a reason for your urgent request. These forms can be emailed to: nehccg.milestonesurgery-scripts@nhs.net, and must have  ‘Urgent prescription request’ entered into the subject field.
We will not be processing any requests as urgent without the accompanying form.

If your medication has been lost and it is a controlled drug, you will need to contact the police to gain a crime reference and note the crime reference on your request

If you have seen a hospital clinician who has requested a medication to be prescribed by your GP this will be actioned through the normal prescription process; the majority of these requests are non-urgent. If you feel these are urgent please contact the hospital clinician who can provide the medication initially.

We will not issue urgent prescriptions for items that can be bought over the counter or for non-essential medication and you may be informed that your medication will be processed following the normal repeat prescription process for these items.

All urgent repeat prescriptions will be available for collection after 5pm. If you have signed up for the Electronic Prescription Service, please collect your prescription from your nominated pharmacy otherwise collection will be from our Branch Surgery (Southwood).

It is your responsibility to ensure you request any medication 7 days before you run out: prescriptions take 3-4 working days to process.

Urgent Presription Request Form