** Due to COVID-19 we have made changes to the way you make and attend your appointment***
Making and appointment
- Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone 01252 545078 or via eConsult on our website.
- Each request will be passed to a doctor for assessment. You may find that we treat you by phone, video link or may ask you to come for a face-to-face consultation.
- Access to the surgery premises or another local surgery will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so
Attending your appointment
- if you need to have a face to face appointment, you may be asked to attend our practice or another
- You should also aim to arrive as close to your appointment time as possible to avoid sitting in our waiting areas for any longer than needed. After checking in at Reception you may wait outside or in your car to be called if preferred.
- Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with. Your records will still be accessible securely to you and them.
How can you help?
- Please be patient – our phone lines are very busy;
- Do you have a condition that you can treat at home? If you do then please try to do this with advice from either your pharmacist or from NHS online
- Do you simply need general advice? If you do, please complete an E-consult, alternatively you can visit 111 online
- If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19;
- If you feel you need to see a doctor for non-Covid-19 symptoms then please call Reception on 01252 545078 and we will discuss your needs;
- Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
- Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
- You can e mail the practice Contact Us
We do anticipate staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time and appreciate your continued support with this.
Reception Opening Times
To help those who work during our normal opening hours, we operate extended hours GP surgeries. These are held on a selection of late evenings and Saturdays. You can find more information below. Please ask reception for exact dates.
Surgeries usually run from 08:45 – 11:00 in the morning and 15:00 – 18:00 in the afternoon although the exact times will vary according to each doctor. There are clinics and other sessions between these times.
Patients can book a routine appointment with any GP up to 4 weeks in advance either by phone, in person at the reception or via Online Services.
Upon arrival you should ‘check-in’ at the reception desk or using the self-check in machine
If you arrive more than 10 minutes late, the clinician may not have time to see you and you will be asked to rebook your appointment.
If you have opted in for the text reminder/email service, you will receive text/email reminders for appointments.
The surgery also offers extended opening hours on Monday’s and Tuesday’s (excluding bank holidays) to help those who have difficulty making routine appointments during the normal working week. Appointments must be made in advance with our receptionists and can be with any doctor. All we ask is that you see the same doctor for on-going problems.
The doctors try to make themselves available to patients for telephone advice and consulting. If you have a query please ring the Surgery and the staff will try to accommodate you. Sometimes they may suggest you speak to the nurse or the health visitor, or one of the secretaries..
We have an automated telephone system.
Depending on your query when you telephone, please select from the relevant options as below: