** SEE OUR NEWS AREA FOR INFORMATION ABOUT THE COVID VACCINE**
Farnborough GP Practices are committed to the COVID vaccine process.
Local vaccine services will be rolling out over the coming weeks.
We will keep you updated as more information is available.
Kindly do not call usat present regarding the COVID vaccine.
** FOR LATEST CORONA VIRUS INFORMATION CLICK HERE**
If you have any health concerns that you, family, friends or the pharmacy cannot deal with, please do not wait, please contact us
Due to the current COVID situation, it may take a little longer to answer your call.
We apologise for any inconvenience this causes.
7.1.21: Due to the recent surge in COVID-19 and the pressures on the NHS, we have been asked to stop any NON-ESSENTIAL work immediately. We will keep this under review.
We are asking that you ONLY call us or do an online consultation if you have an URGENT request. If it is a ROUTINE request, we will ask you to contact us when the pressures have reduced. We are still taking all prescription requests as normal. Please do continue to contact us and acute illnesses or urgent matters
The last 10 months have dramatically changed the way Primary Care Services are being delivered. Here is a summary of the way we are now working:
Voyager Family Health, run a total triage service.
If a clinician determines there is a need for a face to face appointment, you will be booked into a relevant appointment slot.
We are triaging via our eConsultation service or via telephone appointment
Please do not attend the Surgery unless you have a pre-booked appointment. If you have any queries, please phone and speak to our Patient Services team.
To submit an eConsultation, use the ‘Contact your Doctor’s online’ pop up on this page.
All eConsultations will be answered within the indicated time on your confirmation email.
We have , multiple clinicians working on this Service at any one time, including working remotely.
If you are unable to access eConsultation, please telephone the surgery and you will be asked by a member of our Patient Services Team a number of screening questions as to why you are calling including which GP you may have recently seen. The Patient Services Team will arrange for a clinician to call you back; which may be from a withheld number. Please be available when the clinician calls; they will only attempt to call twice.
We normally give an approximate time in which the call will take place however; a GP may run late occasionally. Please bear with us on this.
For urgent on the day clinical services, all calls will be triaged by the Urgent Care team and face to face appointments will be booked if necessary.
Patients will be dealt with by telephone, SMS (text), video consultations and face to face (if appropriate)
Patients can only attend in person if they have been asked to do so. There will be clear arrangements discussed with you by the clinician as to how we can safely do this.
IMPORTANT
Please listen and make note of when and where you are told to come. There will be no other appointment times offered to you
You must come alone (unless bringing a child or you are the carer of the patient attending for the appointment)
Arrive as close to your appointment time as possible. There will be strict control on access and we will ensure social distancing is adhered to
Please notify our Patient Services Team of your arrival
You must wear a face covering when entering the surgery and for the
duration of your appointment as per government guidelines
You may wait outside or in your car to be called instead of sitting in our waiting room
Some of our clinics will be run outside in our car park. It is safer for both patients and staff. INR testing can be done through the car window.
If you have any queries relating to an existing, cancelled or deferred referral, please contact our secretaries
All prescriptions are converted to our electronic prescription service. You should collect your prescription directly from your nominated pharmacy. All prescription requests should be made online. See our prescriptions section on our website for how to do this
We appreciate that you may be feeling anxious and frustrated by the change to services.
Please bear in mind that our Patient Service Team and clinicians are working above and beyond to ensure that all patients in need are looked after and kept safe.
Your understanding and patience is much appreciated and valued.
Thank you
To review/download our COVID-19 patient letter, click here
The Surgery will not be providing GP letters as proof of a medical condition in order to self-isolate or for employers. You can access your medical records via the NHS app or EMIS Access. _____________________________________________________________________________
We are all doing our best to help you during these unchartered times and are working as hard as we can. We adopt a zero tolerance approach and will not be subject to any abuse.
