Welcome to Voyager Family Health
WE ARE HOLDING OUR FLU CLINICS ON SATURDAY 2ND – SUNDAY 3RD OCTOBER 2021.
**Under 65 flu appointments are now fully booked**
PLEASE BOOK VIA THE NHS APP, VIA THE MJOG LINK OR TELEPHONE THE SURGERY.
This is for the flu vaccine only.
Covid Vaccination Update
Are you 16 or over, and have not yet been vaccinated?
Invitations are now being sent to smartphones so you can choose a convenient time. Please contact us if you have not received a link and book in asap so we can get as many as possible in the local community vaccinated and start getting back to normal!
Patients who have had their 2nd Covid vaccination 180+ days ago will start to receive their Covid booster invitation via SMS or telephone.
See answers to the frequently asked patient questions……….’
What have the GPs, Nursing and reception staff been doing with their time during the pandemic???’………. – Voyager FAMILY HEALTH
Important changes to GP services from 19th July 2021
We would like to make you aware of how Voyager Family Health will be working as restrictions ease from the 19th July 2021.
The pandemic is still ongoing, and as such we need to ensure that the safety of our patients and staff is maintained. Patients who visit the Practice may be vulnerable with health issues, sick and/or are undergoing treatment, so please continue to protect yourself, others and the NHS.
Over the summer months we will have reduced staffing due to possible self-isolation and staff holidays; this will mean that routine capacity is limited whilst we are managing urgent on the day demand.
When visiting the Practice you will still be expected to wear a face mask and maintain social distance from others. Patients who are unable to wear a face mask will be asked to wait outside the building, and after checking in, you will be asked to enter the building when the clinician is ready.
Our waiting areas have reduced seating due to social distancing. Sanitisers and waste bins are available in each area. We ask that you respect other patients and clean down your seat when you leave. Please continue to use the hand sanitisers at the surgery; they are conveniently placed throughout the building, on the walls in the corridors.
For Medical Advice/Appointments:
We understand and appreciate your concerns and worries but please be reassured our whole team is working extremely hard in dealing with unprecedented demand. There is lots of media coverage about GP practices.
This is how we are working:
We do offer face to face appointments but it is not law that we do. The Patient Services Team are not able to book face to face appointments with GPs directly so please do not be abusive to the person answering the telephone. We are aiming to provide a service in a safe and secure way.
All GP contact is through triage. Your request to see a GP will be booked initially as telephone call with an Urgent Care Clinician. Following the telephone triage consultation you may be asked by the clinician to attend the surgery for a face to face appointment.
This also applies if you care contacting the surgery via our e-Consultation service.
The Practice offers routine telephone triage appointments, as well as urgent on the day telephone triage appointments.
Please note that due to demand you may have to wait for up to 2 weeks for a routine telephone triage appointment and we ask for your patience with these timescales.
Urgent on the day telephone triage demand is very high so please only request this service if you feel that your problem is something that really cannot wait and needs to be dealt with on that day. A high on the day demand reduces routine capacity.
Please note your request may be referred to one of our in-house Physiotherapy Specialists, a member of our Prescription Team or a Pharmacy in your local area.
Our Nursing Team has resumed the majority of face to face nursing duties.
Help us help you by:
- Using e-Consult for non-urgent medical queries and sick notes
- Ordering prescriptions in plenty of time to avoid the request becoming urgent (see our prescriptions policy).
- Try to call the surgery in a less busy time for a routine request (after 10 am).
- Please avoid coming in to Reception for general enquiries; a telephone call is our preference.
- Ensure your phone has a signal if you are expecting a call. Clinicians will only call twice.
- One person = one problem.
- If a Clinician has indicated that a result or contact is routine, please be respectful of their clinical knowledge.
- Secretaries can be contacted directly about referral queries.
- Remember NHS Choices for self-help and advice.
The volume of calls, requests and emails has increased hugely but our team strives to answer the telephone and respond to requests as soon as they can; we apologise to you in advance if this is taking longer during these difficult times.
We are grateful for your understanding as we continue to adapt our services in line with guidance from Public Health England and our CCG regarding how we provide care.
Thank you for your ongoing patience and support.
Our patient services team are trying to answer your call and deal with it as quickly and efficiently as possible but we are experiencing high levels of demand so your patience is appreciated during these very busy times.
We will ask for a very brief reason for your call and all requests to see a GP are triaged via telephone by a clinician.
We are able to offer routine GP care which can be booked up to 2 weeks in advance as well as same day care for medical emergencies.
Do we have your most up to date telephone number or email address?
Please use this quick update form to let us know!
We are all doing our best to help you during these unchartered times and are working as hard as we can. We adopt a zero tolerance approach and will not be subject to any abuse.