Patient News
Unfortunately, we are unable to continue to offer an ear syringe service as this is no longer funded by the NHS in General Practice.
Please follow the link for further advise.
Unfortunately, we are unable to continue to offer an ear syringe service as this is no longer funded by the NHS in General Practice.
Please follow the link for further advise.
Designed for 11-18-year-olds, youth social prescribing is a support service offered, by a link worker, as an alternative to clinical medical treatment.
Designed for 11-18-year-olds, youth social prescribing is a support service offered, by a link worker, as an alternative to clinical medical treatment.
What is a Patient Participation Group?
A Patient Participation Group (PPG) is a group of patients, carers and staff who meet to discuss service issues, new innovations and patient experience to support in improving services. This ensures members are representative of the individual service populations which includes all genders, ages, ethnicities and disabilities.
Purpose of a PPG
The purpose of the PPG is:
- To give patients and service staff the opportunity to meet and discuss topics of mutual interest.
- To provide a way for patients to become more involved and make suggestions about healthcare services they receive.
- To explore issues from patient complaints and patient surveys, contribute to action plans and help monitor service improvements.
- To review existing service feedback from NHS Choices and friends and family surveys and propose developments or change.
- To support health awareness and wider patient education.
What do patients get out of having a patient group?
Patients attending the group have:
- The opportunity to be more involved with their GP Practice.
- A chance to make suggestions and improve the service.
- A means of ensuring that complaints are taken on board and necessary changes are being made.
- A way of finding out more about healthcare provision
- Patients can contribute to the NHS and the wider community whilst having their voice heard and witnessing change happen when working as a part of a group.
- An opportunity to learn more about the NHS and use their existing skills as a patient representative.
How often are meetings?
The PPG decide how often they want to meet which can be in person or via an online meeting approximately 4 times a year.
Would you like to be part of the Patient Participation Group?
Please complete this short form and one of the team will be in touch
https://forms.gle/JYTVr16EwJJdDyXYA
What is a Patient Participation Group?
A Patient Participation Group (PPG) is a group of patients, carers and staff who meet to discuss service issues, new innovations and patient experience to support in improving services. This ensures members are representative of the individual service populations which includes all genders, ages, ethnicities and disabilities.
Purpose of a PPG
The purpose of the PPG is:
- To give patients and service staff the opportunity to meet and discuss topics of mutual interest.
- To provide a way for patients to become more involved and make suggestions about healthcare services they receive.
- To explore issues from patient complaints and patient surveys, contribute to action plans and help monitor service improvements.
- To review existing service feedback from NHS Choices and friends and family surveys and propose developments or change.
- To support health awareness and wider patient education.
What do patients get out of having a patient group?
Patients attending the group have:
- The opportunity to be more involved with their GP Practice.
- A chance to make suggestions and improve the service.
- A means of ensuring that complaints are taken on board and necessary changes are being made.
- A way of finding out more about healthcare provision
- Patients can contribute to the NHS and the wider community whilst having their voice heard and witnessing change happen when working as a part of a group.
- An opportunity to learn more about the NHS and use their existing skills as a patient representative.
How often are meetings?
The PPG decide how often they want to meet which can be in person or via an online meeting approximately 4 times a year.
Would you like to be part of the Patient Participation Group?
Please complete this short form and one of the team will be in touch
https://forms.gle/JYTVr16EwJJdDyXYA
Please be aware our new appointment system launches on 3rd June 2024
- E consult will be replaced with Accurx (16 +)via the website.
- You can use Accurx via our website to make an admin request for fit notes and other admin related queries.
- For urgent medical appointment requests (16 +) you will be asked to complete an Accurx triage questionnaire, once your response has been received and reviewed by a clinician, you will be contacted in a timely manner. This questionnaire can be texted to you or is available via our website.
- For urgent medical appointment requests (children 0-15) you will be asked to complete a questionnaire via the Healthier Together app, once your response has been received and reviewed by a clinician, you will be contacted in a timely manner.
- Don’t worry, if you are not able to complete the Accurx / Healthier Together questionnaire on-line, please telephone the surgery where the Patient Services Team will assist you.
- You will not be required to complete a triage questionnaire for routine appointment requests, but the Patient Services Team will ask you a very brief reason for your appointment in order to signpost you to the most appropriate clinician.
Thank you for your patience and understanding whilst we transition to our new system.
Please be aware our new appointment system launches on 3rd June 2024
- E consult will be replaced with Accurx (16 +)via the website.
- You can use Accurx via our website to make an admin request for fit notes and other admin related queries.
- For urgent medical appointment requests (16 +) you will be asked to complete an Accurx triage questionnaire, once your response has been received and reviewed by a clinician, you will be contacted in a timely manner. This questionnaire can be texted to you or is available via our website.
- For urgent medical appointment requests (children 0-15) you will be asked to complete a questionnaire via the Healthier Together app, once your response has been received and reviewed by a clinician, you will be contacted in a timely manner.
- Don’t worry, if you are not able to complete the Accurx / Healthier Together questionnaire on-line, please telephone the surgery where the Patient Services Team will assist you.
- You will not be required to complete a triage questionnaire for routine appointment requests, but the Patient Services Team will ask you a very brief reason for your appointment in order to signpost you to the most appropriate clinician.
Thank you for your patience and understanding whilst we transition to our new system.
The UK’s largest health research programme
Our Future Health is a charity working in partnership with the NHS, other charities and industry.
You can make a difference
Many of us have experienced the devastating effects of cancer, diabetes, dementia and heart disease.
Having people of different ages, backgrounds and communities join the programme means we can get enough information about how diseases affect all people.
By taking part, you can help researchers prevent, detect and treat diseases.
Who can take part
You can take part in the research if you are:
- over the age of 18
- living in the UK
This includes anyone who has a medical condition, lives with a disability or uses a wheelchair.
Invitations have been sent from Our Futures via post to people
Take part in the research
- Provide a blood sample and have some basic measurements taken at a local clinic. (not your local GP Surgery)
- Complete a health and lifestyle questionnaire.
Researchers study the data
Your blood sample and information will be combined with data from other volunteers and stored securely. Researchers will apply to study the de-identified data to help make new discoveries about human health and diseases.
Please note that this programme is not connected to Voyager Family Health.
We are not informed if you receive an invite and will not receive any results.
The UK’s largest health research programme
Our Future Health is a charity working in partnership with the NHS, other charities and industry.
You can make a difference
Many of us have experienced the devastating effects of cancer, diabetes, dementia and heart disease.
Having people of different ages, backgrounds and communities join the programme means we can get enough information about how diseases affect all people.
By taking part, you can help researchers prevent, detect and treat diseases.
Who can take part
You can take part in the research if you are:
- over the age of 18
- living in the UK
This includes anyone who has a medical condition, lives with a disability or uses a wheelchair.
Invitations have been sent from Our Futures via post to people
Take part in the research
- Provide a blood sample and have some basic measurements taken at a local clinic. (not your local GP Surgery)
- Complete a health and lifestyle questionnaire.
Researchers study the data
Your blood sample and information will be combined with data from other volunteers and stored securely. Researchers will apply to study the de-identified data to help make new discoveries about human health and diseases.
Please note that this programme is not connected to Voyager Family Health.
We are not informed if you receive an invite and will not receive any results.
Due to an increase of whooping cough in the area we are asking patients visiting the surgery who have a persistent cough, to please wear a face mask.
For m ore information about whooping cough, please visit https://www.nhs.uk/conditions/whooping-cough/
Due to an increase of whooping cough in the area we are asking patients visiting the surgery who have a persistent cough, to please wear a face mask.
For m ore information about whooping cough, please visit https://www.nhs.uk/conditions/whooping-cough/
The whole of the NHS is under extreme pressure, including General Practice. All our staff are working hard to provide the best level of care they can under the extreme pressure. They are unable to work any harder and deliver a safe service. We ask that you consider all other options available to you before contacting the surgery for an appointment. We are currently offering routine GP appointments in May and a Urgent Care service for emergency conditions on the day . Both routine and Urgent care are overwhelmed daily due to the high demand from our patients.
Our patient services team can only offer what is available on the system, and are dealing with calls as quickly and efficiently as they can. Please be patient and use our call back feature whern calling the surgery
We are currently reviewing our appointment system and are looking to make changes in the near future. Please watch this space.
The whole of the NHS is under extreme pressure, including General Practice. All our staff are working hard to provide the best level of care they can under the extreme pressure. They are unable to work any harder and deliver a safe service. We ask that you consider all other options available to you before contacting the surgery for an appointment. We are currently offering routine GP appointments in May and a Urgent Care service for emergency conditions on the day . Both routine and Urgent care are overwhelmed daily due to the high demand from our patients.
Our patient services team can only offer what is available on the system, and are dealing with calls as quickly and efficiently as they can. Please be patient and use our call back feature whern calling the surgery
We are currently reviewing our appointment system and are looking to make changes in the near future. Please watch this space.
Spring 2024 booster eligibility
COVID-19 is more serious in older people and in people with certain underlying health conditions. For these reasons, people aged 75 years and over, those in care homes, and those aged 6 months and over with a weakened immune system are being offered a spring dose of COVID-19 vaccine.
Timing of the spring booster 2024
You should be offered an appointment between April and June, with those at highest risk being called in first. You will be invited to have your booster around 6 months after your last dose, but you can have it as soon as 3 months.
If you are turning 75 years of age between April and June, you do not have to wait until your birthday, you can attend when you are called for vaccination.
You will be invited for your booster, your GP may offer you the vaccine or you can book using the NHS app for Apple or Android. You can also find your nearest walk-in vaccination site from the NHS website.
It will be an appointment based clinic, run from Southwood Covid Site, Links way, Southwood, GU140NA. Please park in the car park near Morrisons. Care Homes and Housebound Patients will be contacted seperately please wait to be contacted.
Spring 2024 booster eligibility
COVID-19 is more serious in older people and in people with certain underlying health conditions. For these reasons, people aged 75 years and over, those in care homes, and those aged 6 months and over with a weakened immune system are being offered a spring dose of COVID-19 vaccine.
Timing of the spring booster 2024
You should be offered an appointment between April and June, with those at highest risk being called in first. You will be invited to have your booster around 6 months after your last dose, but you can have it as soon as 3 months.
If you are turning 75 years of age between April and June, you do not have to wait until your birthday, you can attend when you are called for vaccination.
You will be invited for your booster, your GP may offer you the vaccine or you can book using the NHS app for Apple or Android. You can also find your nearest walk-in vaccination site from the NHS website.
It will be an appointment based clinic, run from Southwood Covid Site, Links way, Southwood, GU140NA. Please park in the car park near Morrisons. Care Homes and Housebound Patients will be contacted seperately please wait to be contacted.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.