We are closed on Monday 27th May for Bank Holiday, reopening Tuesday 28th

...
icon

Patient News

22 May, 2024
New booking system on it's way

Please be aware we are not currently booking routine appointments due to a system change. If you require a routine appointment, please call after the 3rd June when our new system will be live.

Please be aware we are not currently booking routine appointments due to a system change. If you require a routine appointment, please call after the 3rd June when our new system will be live.

21 May, 2024
16 May, 2024
image
Breathe Easy asthma webinars
Whooping Cough

Due to an increase of whooping cough in the area we are asking patients visiting the surgery who have a persistent cough, to please wear a face mask.

For m ore information about whooping cough, please visit https://www.nhs.uk/conditions/whooping-cough/

Due to an increase of whooping cough in the area we are asking patients visiting the surgery who have a persistent cough, to please wear a face mask.

For m ore information about whooping cough, please visit https://www.nhs.uk/conditions/whooping-cough/

13 May, 2024
Appointment Pressures

The  whole of the NHS is under extreme pressure, including General Practice. All our staff  are working hard to provide the best level of care they can under the extreme pressure. They are unable to work any harder and deliver a safe service. We ask that you consider all other options available to you before contacting the surgery for an appointment. We are currently offering routine GP appointments in May  and a  Urgent Care service for emergency conditions on the day . Both routine and Urgent care are overwhelmed daily due to the high demand from our patients.

Our patient services team can only offer what is available on the system, and are dealing with calls as quickly and efficiently as they can.  Please be patient and use our call back feature whern calling the surgery

We are currently reviewing  our appointment system and are looking to  make changes in the near future. Please watch this space.

The  whole of the NHS is under extreme pressure, including General Practice. All our staff  are working hard to provide the best level of care they can under the extreme pressure. They are unable to work any harder and deliver a safe service. We ask that you consider all other options available to you before contacting the surgery for an appointment. We are currently offering routine GP appointments in May  and a  Urgent Care service for emergency conditions on the day . Both routine and Urgent care are overwhelmed daily due to the high demand from our patients.

Our patient services team can only offer what is available on the system, and are dealing with calls as quickly and efficiently as they can.  Please be patient and use our call back feature whern calling the surgery

We are currently reviewing  our appointment system and are looking to  make changes in the near future. Please watch this space.

24 Apr, 2024
24 Apr, 2024
Spring Covid Boosters

 Spring 2024 booster eligibility

COVID-19 is more serious in older people and in people with certain underlying health conditions. For these reasons, people aged 75 years and over, those in care homes, and those aged 6 months and over with a weakened immune system are being offered a spring dose of COVID-19 vaccine.

Timing of the spring booster 2024

You should be offered an appointment between April and June, with those at highest risk being called in first. You will be invited to have your booster around 6 months after your last dose, but you can have it as soon as 3 months.

If you are turning 75 years of age between April and June, you do not have to wait until your birthday, you can attend when you are called for vaccination.

You will be invited for your booster, your GP may offer you the vaccine or you can book using the NHS app for Apple or Android. You can also find your nearest walk-in vaccination site from the NHS website.

It will be an appointment based clinic, run from Southwood Covid Site, Links way, Southwood, GU140NA. Please park in the car park near Morrisons. Care Homes and Housebound Patients will be contacted seperately please wait to be contacted.

 Spring 2024 booster eligibility

COVID-19 is more serious in older people and in people with certain underlying health conditions. For these reasons, people aged 75 years and over, those in care homes, and those aged 6 months and over with a weakened immune system are being offered a spring dose of COVID-19 vaccine.

Timing of the spring booster 2024

You should be offered an appointment between April and June, with those at highest risk being called in first. You will be invited to have your booster around 6 months after your last dose, but you can have it as soon as 3 months.

If you are turning 75 years of age between April and June, you do not have to wait until your birthday, you can attend when you are called for vaccination.

You will be invited for your booster, your GP may offer you the vaccine or you can book using the NHS app for Apple or Android. You can also find your nearest walk-in vaccination site from the NHS website.

It will be an appointment based clinic, run from Southwood Covid Site, Links way, Southwood, GU140NA. Please park in the car park near Morrisons. Care Homes and Housebound Patients will be contacted seperately please wait to be contacted.

How you make a complaint about primary care services has changed

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

4 Aug, 2023
18 Aug, 2023
image
NHS App: A More Secure and Reliable Way to Receive Messages from Your Surgery

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

Please click the link below to download the NHS App.

NHS App | www.nhs.uk