Patient Online is an NHS England programme designed to support GP practices to offer and promote online services to patients, including access to coded information in records, appointment booking and ordering of repeat prescriptions.
Patient Online enables you to do the following online (or via a smartphone app):
- Book appointment
- Order repeat prescriptions
- Update your contact details (address, phone numbers etc)
- Access your full electronic GP record securely online
This facility is free, both to the surgery and to patients.
You can logon and use online GP services on a computer, tablet or via a smartphone app, freely downloadable for Android and iOS.
The following are the current service providers that you can register with, in order to use GP online services. Many of these have an app for your smartpone that you can use instead of, or as well as, a PC/Mac.
- Patient Access
- Evergreen Life
- Co-op Health
- AT Tech
- Pharmacy2U Ltd
- Wiggly Amps
- NHS App
You can potentially have access to your full electronic GP record including consultations, medication, allergies, vaccinations, GP and hospital letters, blood test results and x-ray/scan reports.
You are also able to check the results of any blood tests or x-rays requested by your GP, download them, print them off at home, take them to hospital appointments etc.
You are then able to show your GP record, if you wish, to any healthcare professional that you might see, anywhere in the world (e.g. in a GP out-of-hours centre, A&E department or hospital), directly, or by permitting secure temporary access, or by exporting your record to a secure mobile device.
Whether you have these facilities enabled or not will not affect your care from the surgery – it is simply an additional benefit that is on offer.
If you are looking to enable online access for someone under the age of 16, or as a “proxy” on behalf of someone aged 16+, then please do ask at reception on how to do this.
If you would like any further information about Patient Online, or about any of the different ways by which you can make information from your GP record available to healthcare professionals outside of the GP surgery, then please do contact the surgery’s Data Protection Officer/Caldicott Guardian / Information Governance lead: Dr Glen Micklethwaite