Disability Awareness & Carers Information

The staff at Voyager Family Health are very aware of our patients with special needs.

We have consulting rooms situated on the ground floor and has access for wheelchairs and patients with poor mobility. We also have a wheelchair available for use within the surgery.

We are a Learning Disability Friendly and Dementia Aware Practice.

Disabled parking is available at both sites.

The surgery operates the Loop System for patients with hearing difficulties and the Hampshire Deaf Association can provide sign language interpreters, upon request, for appointments booked in advance.

Language Interpreting services are available from ‘thebigword’ telephone interpreting service, again upon request for appointments booked in advance.

If you require any of the surgery leaflets in an alternative language or large print please contact reception.

Are You a Carer?

If you are please let us know. There is a wealth of information on NHS Choices about carers and caring. Below are some links into the site that we hope you will find useful:

  • Caring for a parent (Watch this video on caring for a parent at home)
  • Telling people
    Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you’re a carer is important so they understand and can support you.
  • Taking a break
    Caring for someone can be a full-time job, but it’s essential that you take time out for yourself too. Read our guide to accessing breaks and respite.
  • Housing and carers
    Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Finance and Law

Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.

Information on claiming tax credits and whether you might be eligible

Below is a template of a card that can be used to alert services that someone relies on you for care:
Carer Emergency Card

Southern Health as information via the link below regarding accessing help for disabled adults:
https://www.southernhealth.nhs.uk/services/mental-health/adult/access/