DNA (Did not attend) policy

Due to an increase in the number of wasted appointments through patients failing to attend without informing the surgery it has become necessary to implement the following policy:

  • If you fail to attend for three consecutive appointments you may be removed from this practice list and will have to find an alternative practice
  • If you cannot attend your appointments for any reason, please let us know as soon as possible; we can then offer the appointment to someone else
  • If you arrive more than 10 minutes late, the clinician may not have time to see you and you will be asked to re-book your appointment