SMS Texts and Emails

Mobile phone numbers & email addresses

We give all our patients the option to hold a home telephone number, mobile number or email address against their patient record

We use your contact details:

  • to contact you, as an alternative to your landline number
  • to send you SMS text messages
  • to send you an Email

Our bulk messages are sent out using MJOG and individual messages are sent using AccuRX. Both of these applications are approved by NHS Digital.

The messages that we send are either related to your medical care – for example, reminding you of a forthcoming appointment at the surgery, an invitation for a check-up, immunisations due, or to inform you of important updates within the surgery – for example, changes within the surgery, or new services available

If you would prefer us not to ring you on your mobile phone then please let us know and we will either not add your mobile phone number to your record, or remove any existing mobile phone number.

If you would prefer us not to send you SMS text messages – but you are happy for us to ring you on your mobile phone (when needed) – then please let us know by filling out the Opt Out form below and we will mark your record as “no SMS text messages”.

If you would prefer us not to email you then please let us know by filling out the Opt Out form below and we will either not add your email address to your record, remove any existing email address and mark your record as  ” no email messages”

Opt out Form

How will the messages look?

If you are receiving an email from us, you will need to check your junk folder regularly
Email messages from MJOG will have a sender starting with mjog followed by random letters/numbers and will end mjog.net

 

 

 

 

 

 

SMS text messages will look like this:

SMS Text messages from AccuRX will look like this:

All of our messages may contain additional links to web pages or letters.
You will require an internet ready device (smart phone, laptop, tablet, computer) to view these attachements.