Patient Access – Important Security Update

Patients are being contacted via email regarding an important new security measure that will soon be implemented in Patient Access across both web and mobile apps. Please carefully read the information below which explains what this measure is and why we are introducing it:

Memorable word

We are dedicated to safeguarding information relating to your health and the existing measures in Patient Access already offer a very high level of data protection and security. We are introducing an additional authentication step when signing in to Patient Access to further protect your data. You will be asked to set a ‘memorable word’ that you will need to enter three characters from when signing in to Patient Access, as well as your usual password. You will also be able to set a ‘memorable word reminder’ to help prompt you if at any point you forget it.

Data security is our priority and the introduction of this new measure is important in providing further protection to your data.

Please note that the memorable word requirement is not live now but will be rolled out over the coming months, so don’t worry if you haven’t yet been asked to set it.

If you have any technical queries or questions regarding the content of this email please contact our Support team via the Patient Access website. They’re here to help you on all things Patient Access, so contact us rather than your GP practice as this is a very busy time for them.

Kind regards,

The team at Patient Access