Prescription Frequently Asked Questions

How will I know when my prescription is ready to collect from my nominated pharmacy?

Once your prescription has been signed here it will be sent electronically to your pharmacy. Most pharmacies require a certain time period to be able to get your prescription ready for collection and we advise all patients to contact their pharmacy directly. We will not inform you when your prescription has been signed

How long will my prescription take to be processed?

Please allow five working days for your prescription to be signed

How early can I order my prescription?

We accept prescription requests at a maximum of 10 days in advance of running out

How do I order a prescription? Please note we no longer accept email requests as of 1st January 2021

Please visit the following link for information on prescription ordering https://voyagerfamilyhealth.co.uk/prescriptions/ordering-repeat-medication/

I used to email my prescription requests. How do I now order my medication?

 Please use the following form to order your medication https://voyagerfamilyhealth.co.uk/repeat-prescriptions-request-form/

What is the Electronic Repeat Dispensing (eRD) service?

 Please see here for information about eRD or contact us to discuss with our Pharmacy Technician or Pharmacist https://voyagerfamilyhealth.co.uk/prescriptions/electronic-prescription-service/

What do I need to do if I have run out of medication and need to make an Emergency request?

 Please make urgent requests using our online form and read our policy https://voyagerfamilyhealth.co.uk/repeat-prescriptions-request-form/

For those unable to access emails exceptions can be made. Please contact our Prescriptions Team to discuss this further if necessary 01252 545078

 How do I nominate a new pharmacy for my prescriptions to go to?

 You can email nehfccg.voyagerfh.scripts@nhs.net or call us directly 01252 545078 to change your nomination and one of our staff members will be able to action this for you

We can also make one off pharmacy nominations so that your primary nomination for your repeats is not changed