Prescriptions

Repeat Prescriptions

Requests for a repeat of previously issued prescriptions as agreed with your doctor can be made in one of the following ways:

  • If you are currently registered at the Main Surgery (Milestone), by email to: NEHCCG.MilestoneSurgery-scripts@nhs.net
  • If you are currently registered at Branch Surgery (Southwood), by email to: nehccg.southwoodpractice@nhs.net
  • If you are registered, use our online ‘Patient Access‘ service
  • By handing in the re-order slips at reception, at your usual surgery location, itemising those drugs required

*N.B. To make it clear what is required, you must indicate your name, date of birth and address, plus the exact items with name, dose, and any reference number. Please make one email request for each patient, as this is then placed with that person’s records. The prescription email address is only used for repeat prescription requests, and is not a way to contact the practice for other purposes, such as advice or passing on information.

Unfortunately we do not take requests for prescriptions over the telephone. This is because errors can be made so easily which could seriously affect your health.

As we authorise repeats of what has been issued before we are not able to modify the request without discussing this with the patient first. Usually prescriptions are given for 1 – 2 months of medication.  For contraceptive pills we may issue a 6 month prescription, provided the patient is seen once a year.

Collections

We receive about 400 requests each day!
If you have more than 7 days of medication left, your request may be rejected as too soon. If you are making an early request, please provide us with a reason.

It takes three working days to process and check prescriptions, therefore if such a request is handed in on Thursday afternoon, please do not expect it to be ready until late Tuesday or Wednesday, as Saturday and Sunday are not normal working days.

Items that are Acute medications and/or items not on your repeat list can only be issued by your GP. Please allow an extra 1 day to process.

If you order through a pharmacy, this process will take longer as they have to prepare the request, drop it into the surgery and collect the prescription three working days later.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or clinical pharmacist at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Prescription Charges

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

For more information on help with prescriptions or prescription charges please click the link below:
https://www.nhsbsa.nhs.uk/help-nhs-prescription-costs