Emergency Prescription Policy

Due to an increasing number of requests for repeat prescriptions to be issued urgently, we have had to review how we handle these requests in order to provide safe and consistent service to all our patients.

Requests for prescriptions outside the normal prescription protocol impacts significantly on both doctor and administration staff time.

  • Emergency prescription requests must be submitted in writing.
  • Requests can be made using our online order form via our website or alternatively if you do not have access to the internet then your local pharmacy can order your prescription as an emergency on your behalf.
  • All emergency repeat prescriptions will be processed within 24hours (excluding weekends) subject to review and approval by a clinician.
  • If your medication has been lost and it is a controlled drug, you will need to contact the police to gain a crime reference and note the crime reference on your request.
  • If you have seen a hospital Clinician who has requested medication to be prescribed by your GP this will be actioned through the normal prescription process; the majority of these requests are not an emergency. If you feel these are an emergency please contact the hospital Clinician who can provide the medication initially.

We will not issue emergency prescriptions for items that can be bought over the counter for non-essential medication and you may be informed via text message.
These requests may also then be processed following the normal repeat prescription process time frame.

All prescriptions are now sent electronically via the Electronic Prescription Service.

On the rare occasion that a prescription cannot be sent electronically these can be collected from the practice itself.

If the emergency request is critical and needs to be processed the same day please contact the practice directly

 It is your responsibility to ensure you request any medication up to a maximum of 10 days before you run out: We aim to process all prescriptions within 3 working days

Requests not considered as an emergency

  • Medication that can be purchased over the counter (OTC) temporarily e.g. Gaviscon, certain eye drops, Paracetamol, Ibuprofen, Senna, Laxido, Omeprazole, Ranitidine, certain creams, anti-histamines (Fexofenadine cannot be purchased OTC)
  • Medication queries, such as strength, dosage or quantity. Please state this on a normal request clearly or alternatively book a telephone call with our Pharmacy team