Due to the current circumstances we are receiving an unprecedented amount of prescription queries. Our prescription policy has not changed and we will reject requests that are too early. Please allow 5 working days for you prescription to be sent to your chosen pharmacy.
- If you are able to, please continue to use our website or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this
- If you cannot order your repeat prescription any other way then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.
There are several ways to order a repeat prescription and these should be ordered 10 days before you run out by one of the following methods:
- Online Access which is the preferred method and allows you to safely order medication directly through the clinical system. To sign up to this please request at reception and bring a form of photographic ID.
- E-mail your request to nehfccg.VoyagerFH.firstname.lastname@example.org. In the email, you must state your name, date of birth and address along with the name, strength and formulation of the medication you require.
- Using the repeat slip, tick the items required and hand this in to reception or your chosen pharmacy. Please drop these in to the surgery via our letterbox situated to the left of the door, at both sites.
To avoid errors we do not accept prescription requests over the phone.
If you order medication more than 10 days before they are due your request WILL be rejected, this is to increase safety and to help prevent medicine waste.
Requesting Medicines That Are Not On Repeat
Some medications will not appear on your repeat slip, if you are ordering one of these you may need to be seen or spoken to before this is issued. It is not always possible to contact you to let you know this and so if the medication has not been processed within five days please call the surgery where reception or our prescription will be able to help.
If you are requesting a medication that has been prescribed or altered by a clinician outside of the practice (e.g. a hospital consultant) please provide us with a copy of the letter from the clinician detailing the medication and dose that they would like us to continue. Not all medications are suitable for prescribing by your GP therefore you may need to be directed back to your specialist for further prescriptions.
Following a private consultation, there is no obligation for the GP to prescribe the recommended treatment if it is contrary to local agreement or their normal clinical practice.
Private prescriptions can be taken to any pharmacy to be dispensed and the price of these may vary between pharmacies.